Legal

Refund Policy

Effective date: 9 July 2026 · Mirrors AralBuddy.com's Refund Policy, the merchant of record for AralBuddy subscriptions · Last reviewed: 25 August 2026

Who this policy covers MB Digital Design is the Philippine studio behind AralBuddy, but AralBuddy.com is the merchant that processes payments and subscriptions — MB Digital Design itself does not accept payment directly through this website. This page mirrors AralBuddy’s own Refund Policy so the terms are consistent no matter which of our sites you’re reading it on. AralBuddy’s Refund Policy is the controlling document for any AralBuddy subscription; MB Digital Design does not separately sell paid subscriptions of its own at this time.

1. Scope

This Refund Policy applies to AralBuddy subscriptions purchased through aralbuddy.com. It forms part of AralBuddy’s Terms of Service. All prices are listed and charged in Philippine Pesos (PHP) unless stated otherwise, inclusive of applicable taxes where required by law. Effective date: 9 July 2026.

2. Free trial before you pay

Every new user gets a fully functional free trial — no payment details required. Use it to confirm the app works on your device, your API key connects, and the Service fits your needs before paying anything.

3. General rule: sales are final

Because you can fully evaluate the Service for free first, and because the subscription is a low-cost digital service delivered immediately, payments are generally non-refundable — including partially used billing periods, unused time, and forgotten renewals that we notified you about. You can cancel anytime to stop future charges (see Section 6).

4. Exceptions — where we will make it right

  • Billing errors. Duplicate charges, or charges made after a confirmed cancellation, are refunded in full. Report within 15 days with proof of transaction to billing@aralbuddy.com.
  • Service failure on our side. If a verified defect in AralBuddy itself (not your AI provider, internet, or device) makes the paid Service substantially unusable for most of a billing period, and we cannot fix it, we will refund or credit that period.
  • Statutory rights. Nothing in this policy waives rights you cannot waive under the Consumer Act of the Philippines (RA 7394), DTI regulations, or other mandatory Philippine law. Where such law requires a remedy, that law prevails over the general rule in Section 3.

5. What the subscription covers (and what it doesn’t)

Your fee pays for the AralBuddy interface and features — the tutor modes, exam simulator, flashcards, exports, and updates. It does not cover the AI providers’ services, since AralBuddy runs on a bring-your-own-key (BYOK) model. If your AI provider throttles, suspends, or bans your API key, or their servers have downtime, that is between you and the provider and does not qualify for a refund from us.

6. Cancellation

Cancel anytime in Settings → Manage Subscription within the app (or through your payment provider). You keep premium access until the end of the paid period; no further charges after that.

7. How to request a refund under Section 4

  1. Email billing@aralbuddy.com with your account email, the date of the charge, and proof of transaction.
  2. We will acknowledge your request and may ask for additional information to verify the transaction or the reported defect.
  3. Approved refunds are returned to your original payment method. Processing times vary by payment method and are generally five (5) to fifteen (15) business days for cards, and faster for e-wallets, though the exact timing is ultimately controlled by your bank, card issuer, or e-wallet provider, not by us.

If you purchased through an app store (Google Play or the Apple App Store), refunds for that purchase are handled by the app store directly under its own refund policy, not by us.

8. Disputes and chargebacks

We encourage you to contact billing@aralbuddy.com first before initiating a chargeback or payment dispute with your bank or card issuer, as this is usually the fastest way to resolve a billing issue. If a chargeback is filed, we will cooperate with our payment processing partners and provide transaction records as needed to help resolve the dispute fairly. Filing a chargeback for a transaction you authorized and received the corresponding Service for, without first attempting to resolve the issue with us, may be treated as a violation of AralBuddy’s Terms of Service.

9. Fraud prevention

We reserve the right to decline a refund request, or to suspend an account, where we reasonably believe a purchase, refund request, or chargeback is fraudulent or abusive. This does not affect your non-waivable rights under Philippine consumer protection law described in Section 4.

10. Changes to this policy

We may update this Refund Policy from time to time. The “Effective date” above shows the latest revision. Changes will not apply retroactively to reduce the refund rights you had for a purchase already made.

11. Contact